Business Process Consulting
Every business does it...they scramble for solutions to the then current problem with total disregard for what it does to the rest of the operation.  As a result processes end up overlapping each other, business intelligence that is needed for the current project and available elsewhere but forgotten ends up duplicated, and a project that was intended to decrease the workload and make the staff more efficient ends up doing just the opposite.  As process consultants we are specially trained to observe your workflow and to make suggestions that will help you design internal systems that enable your business to thrive without compromising your mission or core values. 

Relationship Management Systems
Since the late 1980s a heavy focus of sales departments has been CRM systems (Customer Relationship Management systems).  These systems, when correctly deployed were to track all interactions between the sales force and their prospective / existing customers in order to guide both parties through a sale and their ensuing relationship.  In essence these systems were designed to be overseers of the sales force to ensure that no sale was lost.  However, in recent years, management has begun to realize the other values inherent in these systems.  Implemented correctly they can give every employee a 360° view of everything that was happening within the business so that they could operate efficiently.  There are a multitude of benefits to these systems    

Medical Practice Management Solutions
Most businesses are lucky enough to have to deal with just customers, employees and vendors.  In the case of a medical practice today there are many more external pressures that affect how the business can run.  Managed care companies dictate what a physician can be paid...and often when they will be paid.  They dictate the treatment the patient can receive...and how often that treatment can be delivered and what it can consist of.  Back office operations struggle to deal with mountains of paperwork in systems that appear to ensure the maximum difficulty when trying to get paid.  The government adds yet another layer of complexity by increasing regulations designed to add security but which end up making everything more complex.  At the same time, the physician struggles to deliver quality medical care while trying to run a business burdened by these external forces.  Into the fray often steps a technology company offering some wiz bang solution that will only cost the physician more than the sum total of his medical school expenses while promising to solve all his back office problems in no time flat.   There are a number of alternatives to this snake oil mentality that can target the pain points and make the practice more efficient without a drastic overhaul  

Web Development and the Fine Art of e-Marketing
Every time a new customer wants to buy a product or a new patient wants to see a doctor the front office is burdened with paperwork in order to get that individual into their database.  What if that could change ?  What if the individual could provide all the necessary information on a simple web form that would automatically create a record for them in the database (or update an existing record from a prior visit or purchase) and all staff would be required to do is to monitor activity ?  Once these individuals were logged into the system what if you could e-market to them based on their self defined interests to remind them of your presence ?  In other words, what if you could create a marketing engine which ran with little human interference and ensured that all necessary data to complete a transaction / encounter was automatically trapped and that it was the customer / patient who did it ?